💡FAQ

DO YOU OFFER REPRODUCTIONS OF THE ARTWORK AT A LOWER PRICE?

Unfortunately, no. But the good news is that you’re getting a unique mind-crafted and hand-crafted piece you won’t see anywhere except in your home.

And hopefully, it will be worth a thousand times more when we are no longer part of this world. Your children or the person you decide to bequeath it to will be rich.

On a more serious note, we want to make money through our art but only by offering you something unique that makes you vibrate emotionally and beautifies your environment.

I JUST PLACED AN ORDER, WHAT’S NEXT?

After placing your order, you will receive a first email informing you that your order has been placed and is being processed. Shortly after, you will receive a second email confirming that your order is complete (paid).

When your art ships within 5 business days, you will receive the final email with a tracking number and link to track your delivery.

HOW MUCH DOES SHIPPING COST?

SHIPPING IS FREE ON ALL ORDERS whatever the destination, and all items are shipped via fast delivery service (e.g., UPS, DHL).

Depending on their sizes, some paintings are shipped stretched on their original wooden frames in custom boxes, while others are shipped carefully rolled up in a shipping tube. This will be indicated on the page of the artwork you are interested in.

Depending on the destination, delivery might take 7 to 20 days.

WHAT IF THE ARTWORK I BOUGHT DOES NOT LOOK EXACTLY LIKE WHAT I’M SEEING ON YOUR WEBSITE?

We completely understand your concern, and we want you to feel confident in your purchase.

To ensure that the artwork meets your expectations, we can provide you with a high-definition video of the piece, complete with the artist’s commentary, before you make any purchase.

Simply contact us at mawuartgallery@gmail.com to request the video or additional photos of the artwork you’re interested in.

IS ARTWORK AVAILABLE FRAMED?

Some paintings come with their original wooden frames (inner frame), while others do not (rolled canvas). This will be indicated on the artwork page.

Once you’ve received your artwork, you can frame it locally or even do it yourself if you prefer a more hands-on approach.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes — international shipping is available for all items, and it is 100% FREE.

WHAT IF MY PACKAGE WAS LOST?

Let us assure you that we will do everything in our power to prevent that from happening.

But if it does happen, contact us after 30 days for domestic packages and 60 days for international ones.

If we confirm your package was indeed lost, we’ll issue a full refund. But again — we’ll make every effort to ensure this situation never occurs.

WHAT IF MY ART ARRIVED DAMAGED?

Rest assured — we take every precaution so that your artwork arrives in perfect condition.

But if by some misfortune you receive it damaged, please send us photos of the packaging, artwork, and packing slip. Then, we’ll issue a full refund.

You will be asked to return the item, and we’ll work with you to either cover or minimize return shipping costs whenever possible. Once the piece is safely returned, we’ll refund your payment within 5 business days.

WHAT IS THE RETURN POLICY?

We want you to be absolutely happy with your purchase. If you’re not satisfied after receiving your artwork, contact us at mawuartgallery@gmail.com within 15 days to request a refund.

All returns must be in original condition and safely packaged. Once we agree to the return, you’ll be responsible for packing and shipping it back. As soon as we receive it safely, we will refund your payment within 5 days.

For full details, please visit our Shipping & Return Policy page.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, as well as PayPal, Google Pay, and Apple Pay.

If you live in the Greater Montreal Area (Montreal, Laval, Longueuil, Brossard) and buy one of Mawu’s paintings, you may pay in person via Square reader upon delivery. Contact us to arrange this special option.

WHAT ABOUT DUTIES AND CUSTOMS?

Any customs duties or fees are the responsibility of the customer.

Check with your local post office or online for details, as customs fees vary. Any customs-related delay is beyond our control, but we’ll stay in touch until your artwork arrives.

Need more details about delivery, packaging, returns, or refunds?

Check out our full Shipping & Return Policy — it covers everything.