{"id":15036,"date":"2025-07-22T10:54:49","date_gmt":"2025-07-22T14:54:49","guid":{"rendered":"https:\/\/mawuartgallery.com\/?page_id=15036"},"modified":"2026-07-02T10:57:10","modified_gmt":"2026-07-02T14:57:10","slug":"%f0%9f%92%a1faq","status":"publish","type":"page","link":"https:\/\/mawuartgallery.com\/fr\/%f0%9f%92%a1faq\/","title":{"rendered":"\ud83d\udca1FAQ"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

FOIRE AUX QUESTIONS<\/em><\/span><\/h3><\/div>

PROPOSEZ-VOUS DES REPRODUCTIONS DES \u0152UVRES \u00c0 UN PRIX PLUS ABORDABLE?<\/h3>

Unfortunately, no. But the good news is that\u00a0you\u2019re getting a unique mind-crafted and hand-crafted piece\u00a0you won\u2019t see anywhere except in your home.<\/p>

Et d'apr\u00e8s nos estimations, cette \u0153uvre vaudra au moins mille fois plus quand nous ne serons plus de ce monde. Vos h\u00e9ritiers seront riches!<\/p>

On a more serious note, we want to make money through our art but\u00a0only by offering you something unique that makes you vibrate emotionally and beautifies your environment.<\/p>

JE VIENS DE PASSER UNE COMMANDE; QUELLES SONT LES PROCHAINES \u00c9TAPES?<\/h3>

After placing your order, you will receive a first email informing you that\u00a0your order has been placed and is being processed. Shortly after, you will receive a second email confirming that\u00a0your order is complete (paid).<\/p>

When your art ships within5 business days, you will receive the final email with\u00a0a tracking number and link to track your delivery.<\/p>

\u00c0 COMBIEN S\u2019\u00c9L\u00c8VENT LES FRAIS DE LIVRAISON?<\/h3>

SHIPPING IS FREE ON ALL ORDERS, <\/strong>regardless of\u00a0the destination, and all items are shipped via\u00a0fast delivery service\u00a0(e.g., UPS, DHL).<\/p>

Depending on their sizes, some paintings are shipped\u00a0stretched on their original wooden frames in custom boxes, while others are shipped\u00a0carefully rolled up in a shipping tube. This will be indicated on the page of the artwork you are interested in.<\/p>

Depending on the destination, delivery might take\u00a07 to 20 days.<\/p>

QU'ARRIVE-T-IL SI L'\u0152UVRE QUE J'AI ACHET\u00c9E NE CORRESPOND PAS EXACTEMENT \u00c0 CE QUE JE VOIS SUR VOTRE SITE WEB?<\/h3>

Nous comprenons parfaitement votre inqui\u00e9tude et souhaitons que vous soyez pleinement satisfait de votre achat.<\/p>

To ensure that the artwork meets your expectations,\u00a0we can provide you with a high-definition video\u00a0of the piece, complete with\u00a0the artist\u2019s commentary, before you make any purchase.<\/p>

Il vous suffit de nous contacter \u00e0 hello@mawuartgallery.com<\/a>\u00a0pour demander la vid\u00e9o ou des photos suppl\u00e9mentaires de l'\u0153uvre qui vous int\u00e9resse.<\/p>

PUIS-JE ME FAIRE LIVRER MON \u0152UVRE ENCADR\u00c9E?<\/h3>

Some paintings come with their\u00a0original wooden frames\u00a0(inner frame), while others do not (rolled canvas). This will be indicated on the artwork page.<\/p>

Once you\u2019ve received your artwork,\u00a0you can frame it locally\u00a0or even do it yourself if you prefer a more hands-on approach.<\/p>

L\u2019ENVOI \u00c0 L\u2019\u00c9TRANGER EST-IL DISPONIBLE?<\/h3>

Yes \u2014\u00a0international shipping is available for all items, and it is 100% FREE.<\/p>

QU\u2019ARRIVE-T-IL SI MON COLIS A \u00c9T\u00c9 PERDU?<\/h3>

Let us assure you that\u00a0we will do everything in our power to prevent that from happening.<\/p>

But if it does happen, contact us after\u00a030 days for domestic packages\u00a0and\u00a060 days for international ones.<\/p>

If we confirm your package was indeed lost,\u00a0we\u2019ll issue a full refund. But again \u2014 we\u2019ll make every effort to ensure this situation never occurs.<\/p>

QU'ARRIVE-T-IL SI MON \u0152UVRE ME PARVIENT ENDOMMAG\u00c9E?<\/h3>

Rest assured \u2014 we take every precaution so that\u00a0your artwork arrives in perfect condition.<\/p>

But if by some misfortune you receive it damaged,\u00a0please send us photos\u00a0of the packaging, artwork, and packing slip. Then, we\u2019ll issue a full refund.<\/p>

You will be asked to return the item, and\u00a0we\u2019ll work with you to either cover or minimize return shipping costs whenever possible. Once the piece is safely returned,\u00a0we\u2019ll refund your payment within 5 business days.<\/p>

QUELLE EST LA POLITIQUE DE RETOUR?<\/h3>

We want you to be\u00a0absolutely happy\u00a0with your purchase. If you\u2019re not satisfied after receiving your artwork,\u00a0contact us at hello@mawuartgallery.com\u00a0within 15 days\u00a0to request a refund.<\/p>

All returns must be in original condition and safely packaged.\u00a0Once we agree to the return,\u00a0you\u2019ll be responsible for packing and shipping it back. As soon as we receive it safely,\u00a0we will refund your payment within 5 days.<\/p>

Pour plus de d\u00e9tails, veuillez consulter notre\u00a0Politique d'exp\u00e9dition et de retour<\/strong><\/a>.<\/p>

QUELS SONT LES MODES DE PAIEMENT ACCEPT\u00c9S?<\/h3>

We accept\u00a0Visa, MasterCard, American Express, Discover, as well as\u00a0PayPal, Google Pay, and Apple Pay.<\/p>

If you live in the Greater Montreal Area (Montreal, Laval, Longueuil, Brossard) and buy one of\u00a0Mawu\u2019s paintings, you may\u00a0pay in person via Square reader\u00a0upon delivery. Contact us to arrange this special option.<\/p>

QU'EN EST-IL DES DROITS DE DOUANE?<\/h3>

Les droits de douane ou frais connexes \u00e9ventuels sont \u00e0 la charge du client<\/strong>.<\/p>

Check with your local post office or online for details, as customs fees vary.\u00a0Any customs-related delay is beyond our control, but we\u2019ll stay in touch until your artwork arrives.<\/p>

Vous souhaitez obtenir plus d'informations sur la livraison, l'emballage, les retours ou les remboursements?<\/h3>

Consultez notre\u00a0Politique d'exp\u00e9dition et de retour.<\/strong><\/a>\u00a0Elle aborde tous les aspects plus en d\u00e9tail.<\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FREQUENTLY ASKED QUESTIONS DO YOU OFFER REPRODUCTIONS OF THE ARTWORK AT A LOWER PRICE? Unfortunately, no. But the good news is that\u00a0you\u2019re getting a unique mind-crafted and hand-crafted piece\u00a0you won\u2019t see anywhere except in your home. And hopefully, it will be worth a thousand times more when we are no longer part of this world. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-15036","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/pages\/15036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/comments?post=15036"}],"version-history":[{"count":5,"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/pages\/15036\/revisions"}],"predecessor-version":[{"id":19166,"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/pages\/15036\/revisions\/19166"}],"wp:attachment":[{"href":"https:\/\/mawuartgallery.com\/fr\/wp-json\/wp\/v2\/media?parent=15036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}