Frequently Asked Questions
PLEASE NOTE, SHIPMENTS HAVE BEEN EXPERIENCING SOME DELAYS DUE TO THE COVID-19 PANDEMIC. I APPRECIATE YOUR SUPPORT DURING THIS TIME. TAKE CARE OF YOURSELVES AND YOUR LOVED ONES.
Just give me a call and send me email so we can discuss how to materialize your vision.
I’m so excited and grateful that you decided to order some of my artwork! Thank you for supporting my business. Please allow 6 to 10 business days for shipping once you receive your purchase confirmation by email. You will receive a second email with a tracking number informing you that your order has been shipped.
Shipping costs vary per item and location and will be displayed at the checkout window. Every artwork is shipped unframed (carefully rolled up in a shipping tube).
For orders in the Greater Montreal Area (Montreal, Laval, Longueuil, Brossard), the item may be delivered with the original frame by myself FREE OF CHARGE. Please contact me to make the necessary arrangements.
*Due to the Covid-19 pandemic, time estimates for delivery may vary, but please rest assured that I will do everything possible so that you receive your artpiece within a reasonable time frame.
International shipping is available for most items. If your desired item is not available, please contact me and we will make sure to find a product that meets your expectations.
Please reach out to me to investigate the issue within 30 days from shipment. Based on the outcome of the investigation, items may be replaced or store credit may be offered. Please take photos of the packaging, products and the packing slip. Each case will be treated individually. Thank you for your patience during this very unfortunate situation.
I do not offer refunds or cancellations. If the item is damaged upon delivery, a replacement or a store credit will be issued depending on the scenario. Please do not hesitate to contact me if you are unsure about the item(s) you would like to purchase or you believe a mistake was made with your order. I will make sure to fix the issue immediately.